Upgrade or update operating system for best results | #macos | #macsecurity


Q: I am using a mid-2014 MacBook Pro running Mojave, and I received a notification that I need to upgrade my OS to continue running the Microsoft Office suite. Can you please advise me on this?

A: Like Microsoft operating systems, Apple operating systems have what is known as a life cycle.

What this means is that as newer versions of the operating system are developed and released, the older versions fall out of support.

While you can still run a computer with an outdated, unsupported operating system, you may not be able to use newer applications.

Apple’s Mojave is reaching end of life Tuesday, and the notice you are receiving is indicating that updates to Microsoft Office will no longer be provided for computers still running that version of the operating system.

It should also be noted that Apple will not be providing security updates and patches for Mojave, so it is advisable that you update to a more current operating system.

If you are not ready to jump to the latest version of the Mac operating system, you can find all the releases at tinyurl.com/helplinemacos.

You should also be aware that Mojave is the last version of the Mac operating system that supports 32-bit applications. Updating to Catalina, Big Sur or Monterey may also require you to update certain applications.

Most software vendors do have versions available to update if needed.

In the end, it is all about security and functionality. We may not like it, but technology marches on. I know of several companies and organizations that are increasing their restrictions on outdated devices connecting to their networks. If you use your computer for business, updating may be more of a requirement than a helpful suggestion.

Q: I have a Dell Inspiron laptop I bought about four years ago that had been working well up until about a month ago. Now it’ll just freeze up in the middle of a session, without any warning. The only way to fix it is to pull the power and shut it down and then restart. It’s gotten to the point where I expect it to happen every time I use the computer. Do you have any suggestions?

A: Dell has a very good support page at dell.com/support. At that page, you can download a tool called Support Assist, which will scan your PC to see if there are any updated drivers available for the system. And it will allow you to perform some system diagnostics.

It’s possible that updating drivers and even the system BIOS may resolve the problems you are having. And if not, the system diagnosis may help point you to the cause of the problems.

If all else fails, I would suggest backing up your data and reloading the original system software, as it is possible that your operating system has just deteriorated and become corrupted.

helpline@chron.com



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