Trouble with Windows? You have support options | #itsecurity | #infosec


So, you finally got around to installing a Windows update from Microsoft, and there’s a problem. Where do you go for support and assistance?

Short answer: it depends.

If you are an Enterprise customer and have an issue with your work computer — whether in the office or remote — there should be a designated IT administrator or help desk for you. You either call the help desk or open a trouble ticket and someone gets back to you. Often, they have tools to remotely connect to your computer and see what’s going on.  If the issue is so serious your machine can’t be fixed, they’ll deploy a new computer or reimage your PC using tools such as Autopilot to deploy a fresh copy of Windows for you.

If you are an IT administrator working for a large company with a Premier support contract with Microsoft, you likely have an established process for opening a support ticket with the company. You might even have a dedicated contact for your issues.

But for those of us without such dedicated resources, what are your options? That depends on what version of Windows you are running.

Recently Microsoft Program Manager Aria Carley tweeted the following:

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