SMS about termination of members’ ElderShield policy is legitimate, says CPF | #phishing | #scams


CareShield Life, the national long-term disability insurance scheme, was launched in October 2020. It is compulsory for all Singapore citizens or permanent residents born in 1980 or later.

In November 2021, the scheme was extended to eligible Singaporeans and permanent residents born in 1979 or earlier. 

Existing ElderShield 400 policyholders born between 1970 and 1979 were auto-enrolled in CareShield Life.

The issue of clickable links in text messages made headlines late last year, following a spate of online banking scams. 

Customers of OCBC bank lost a total of S$13.7 million in the spate of phishing scams that affected 790 people, according to the bank in an update in January. Victims had received unsolicited SMSes claiming that there were issues with their banking accounts, asking them to click on a link to resolve the issue.

The Smart Nation Digital Government Group said in January that the authorities were reviewing their use of SMSes and clickable links in communicating with members of the public, as part of efforts to counter such phishing scams.

CNA has asked the CPF Board whether it intends to do away with such clickable links, and when such plans might be implemented. 



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