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Facebook moderators have called on the company to let them take action against users who praise or support the Russian military’s atrocities in Bucha and across Ukraine.

Almost a month after evidence of widespread murder and mass graves was uncovered by Ukrainian forces taking the suburb of Kyiv, the social network still has not flagged the atrocity as an “internally designated” incident, the moderators say.

That ties their hands in how they can treat content related to the killings, they say, and forces them to leave up some content they believe ought to be removed.

“It’s been a month since the massacre and mass graves in Bucha, but this event hasn’t been even designated a ‘violating event’, let alone a hate crime,” said one moderator, who spoke to the Guardian on condition of anonymity. “On that same day there was a shooting in the US, with one fatality and two casualties, and this was declared a violating event within three hours.”

Under Facebook’s public moderation guidelines, users are barred from posting content that makes violent threats through “references to historical or fictional incidents of violence”. But in private documents issued to moderators, who work for third-party contracting firms such as Accenture or Bertelsmann, they are told to wait for regional input from Facebook itself before determining whether a “documented violent incident” counts.

In the absence of that input, content that praises events in Bucha is tough to remove if it’s even slightly coy about whether it’s celebrating the murder of people. One post, for instance, showed a T-shirt featuring a butcher carving up a pig, with Russian text on it reading “РеZня в Буче Можем поVторить” – “Slaughter in Bucha, we can repeat”.

“My suspicion is that this is just not as close, not as important to American audiences or the American public, so it just doesn’t get the attention,” the Facebook moderator said. “After two weeks I realised that they probably aren’t going to do anything about it.

“I was quite happy with the initial reaction of Facebook to the war,” they added. “I was quite happy with the exceptions that were made that allowed dehumanising speech against soldiers. Those changes brought some balance into the policies: victims and oppressors were not treated the same and were not given the same rights. But now, it has become clear that what counts for Facebook is American public opinion. They only care if they look good in the US media.”

Related: Facebook moderators call on firm to do more about posts praising Bucha atrocities

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