New web site for the Trail- Gazette – Estes Park Trail-Gazette | #firefox | #chrome | #microsoftedge

We have made some changes to our website to better monitor our traffic so if you are faced with a To subscribe notice please write me at romerom@eptrail.com or if you do choose to subscribe please feel free to do so. If you are currently a subscriber please go to this link to reset your subscription.

https://myaccount.eptrail.com/ep/preference

Ultimately it is of the utmost importance to me that all our readers can access our news at any time regardless of the cost. Thank you!

Michael Romero – Publisher

Why can’t I login?
There may be a number of reasons you are unable to login and access your subscription or account. In most cases, login issues occur due to incorrect login credentials, rather than an issue with your account or subscription.
Why am I being asked to log in again if I’ve already logged in once?
When you sign in, cookies are placed in your browser so you won’t need to log in each time you visit. However, please note that if your browser is set not to accept third-party cookies or your browser cookies are cleared, or if you switch to a different browser or a different device, you will need to log in again.
Anything else I can try assuming credentials are correct and I have an active subscription?
It may sound odd, but often if you log in and log out twice in a row this will prevent the issue from recurring.
 I’m trying to reset my password but I never receive an email. Why?
If you have forgotten your password, click the “Don’t remember your password” link and follow the steps to create a new one. This will only work if you originally logged in using your email address and you created a password. If you use the sign in with Google, Facebook or Apple login feature the reset password button will not work since you used a third-party provider to login.
Safari
I use Safari to access my news and am having problems staying logged in. How can this be fixed?
After you login are you being redirected and then sent back to a login screen? If this describes your experience, there are a few things you can do to help fix this issue:
Desktop / Laptop
– Open your Safari browser
– Click ‘Safari’ in the top left
– Click ‘Preferences’
– Click ‘Privacy’ then make sure that ‘Prevent cross-site tracking’ and ‘Block All Cookies’ are unchecked
iPhone / iPad
– Open the Settings app
– Scroll down to Safari and tap it
– Uncheck (turn off) Prevent Cross-Site Tracking and Block All Cookies
Firefox
I use Firefox to access my news and having problems staying logged in. How can this be fixed?
When you experience this issue using Firefox, follow these steps that should fix the issue.
– Open Firefox
– Click the menu option with the three lines at the top right corner
– Select ‘Options
– Click ‘Privacy & Security’
– Under the Enhanced Tracking Protection, click ‘Custom’
– Uncheck the ‘Cookies’ checkbox
Chrome
I use Chrome and have problems with staying logged in. How can this be fixed?
– Open Chrome
– Click the three dots at the top right corner
– Select ‘Settings’
– Click ‘Privacy and Security’
– Select ‘Cookies and other site data’
– Select ‘Allow All Cookies’
In many cases, these steps will fix the problem. You can then go back to the website and the login feature should work as expected.



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