MSPs seek efficiency as compliance and security concerns rise | #itsecurity | #infosec

Mike Puglia (Kaseya)

Credit: Kaseya

Compliance and security are two of the most prominent issues among managed service providers (MSPs) and their customers, according to new findings by Kaseya.

The unified IT management and security software vendor’s latest MSP research report, the 2022 MSP Benchmark Survey, also suggests that MSPs are on the hunt for greater efficiency through integrated solutions.  

Indeed, 64 per cent of MSPs surveyed by Kaseya in its global study said that integration among core applications, including remote monitoring and management (RMM), professional services automation (PSA) and IT documentation software, is either critical or very important to them, with 78 per cent stating that this integration helps drive bottom-line profits.

Meanwhile, regulatory compliance is becoming a bigger pain point for MSPs’ customers, the research found, with the ever-evolving compliance landscape being a significant challenge for small- to medium-sized businesses (SMBs).  

Roughly 74 per cent of MSPs surveyed by Kaseya stated that their customers struggle to meet regulatory compliance requirements.  

As such, MSPs have been stepping up to help their customers navigate the increasingly complex compliance landscape, with 75 per cent of respondents either offering, or interested in offering, compliance services.  

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