#microsoft | #microsoftsecurity | Windows 10 upgrades are rarely useful, say IT admins


A majority of IT administrators polled this summer said that the twice-a-year Windows 10 feature upgrades are not useful – or rarely so – a stunning stance considering how much effort Microsoft puts into building the updates.

About 58% of nearly 500 business professionals who are responsible for servicing Windows at their workplaces said that Windows 10 feature upgrades – two annually, one each in the spring and fall – were either not useful (24%) or rarely useful (34%).

Only 20% contended that the upgrades were useful in some fashion, while a slightly larger chunk – 22% – choose a noncommittal neutral as a response, claiming that the operating system’s updates were neither useful nor not useful. (It might be best to consider this answer as undecided since in this binary world if something is not not useful, that must mean it is useful.)

The results came from a questionnaire circulated last month by Susan Bradley, a computer network and security consultant who moderates the PatchMangement.org mailing list, where IT administrators discuss updates and exchange information. Bradley also writes for AskWoody.com, the Windows tip site run by Woody Leonard, a Computerworld columnist.

Bradley also polled IT personnel in 2018, when she posed many of the same questions as this year. The results then were even more dismissive of the usefulness of Windows 10’s upgrades. Two years ago, nearly 70% of the respondents said the feature upgrades were not useful (35%) or rarely useful (34.5%). About 12% called the upgrades useful to some degree, while around 18% were unable to decide one way or the other.

Thus, in two years, the not-much-use-for-upgrades group shrunk by 12 percentage points while the upgrades-are-somehow-useful pool grew by 8 points.

Even with these improvements, in 2020 a majority of IT was unconvinced that the feature upgrades had significant value. (Only 4% of those surveyed agreed that the upgrades were extremely useful.) That was in striking contrast to the pride of place that Microsoft put the feature upgrades, which continued as the cornerstone of the company’s Windows-as-a-service (WaaS) philosophy.

If an upgrade is released and no one cares, does it make a noise?

Copyright © 2020 IDG Communications, Inc.



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