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Google Drive lives up to the most influential pieces of software of the last decade, skillfully transferring the workspace for the average user from the hard drive to the cloud. But Google Drive has its problems. One of the most notable problems is when you cannot upload and cannot transfer the files you want to the cloud. Thankfully we’re here with some fixes for when Google Drive uploads start to let you down.
Check Google Drive status
Although Google prides itself on its uptime, it is not unheard of for its services to go down.
If you are having trouble uploading files, the first thing to check is the status of Google Drive. There is no point in trying to solve the problem if it is not on your side.
To do this, just go to the Google Status Dashboard. This lists all of your services and tells you if there are any outages or outages. Other sites like Drop Detector and Blackout may also be worth checking out. Report, where users can report problems with online sites and services.
Check your network connection
The next thing to do is verify that the problem is not with your Internet connection.
If you are on Windows 10, press Windows Key + I to open Settings and click Network and Internet. This screen will tell you if you are connected and by what method.
If you suspect there are problems, click Network Troubleshooter. This wizard will automatically detect problems and attempt to resolve them.
If you’re on Mac, open Network Utility with Spotlight or find it in Applications> Utilities. This will tell you the status of your connection and allow you to find out if it is sending and receiving data.
Disable antivirus and firewall
If you are using antivirus software or have a firewall, try disabling them to see if your files and then start syncing. You may need to restart your computer first for the changes to take effect.
Windows 10 comes with Windows security turned on by default. To disable this, press Windows Key + I to open Settings. Go to Update & Security> Windows Security> Open Windows Security.
Once here, go to Firewall and network protection. Select your active network and slide Microsoft Defender Firewall to Off.
It’s always best to keep the firewall on, so use it as a temporary solution and of course turn it back on immediately if it doesn’t solve the file upload issue.
Restart backup and sync
It’s old-fashioned troubleshooting advice, but it often works. Try restarting the Backup and Sync client to see if this resolves the file upload issues.
To do this, click the Backup and Sync icon in the system tray. Click the Settings icon (three vertical dots) and click Exit Backup and Sync. Finally, reopen the utility.
If this didn’t work, try rebooting your system completely. Windows 10 users can do this by going to Start> Power> Restart and Mac users can go to the Apple menu> Restart.
Reconnect your account
You can try disconnecting and reconnecting your Google account. This will mean that all your files need to be re-synced, so this could take some time.
Click the Backup and Sync icon in the system tray. Click the Settings icon (three vertical dots) and click Preferences. In the menu on the left, go to Settings> Disconnect account> Disconnect. Once it’s complete, click Got it.
Now click on the Backup and Sync system tray icon again. Click Sign in and follow the wizard to reconnect your account.
Reinstall Backup and Sync
If you’re still out of luck, try reinstalling Backup and Sync. To do this, head over to Google Drive online, click the gear icon at the top right, and select Get Backup & Sync.
This will ensure that you get the most recent version of the program. Open it, advance through the wizard, and select Yes when asked if you want to replace your current version.
During installation, you can choose your Google Drive folder and then resync all your files.
An alternative approach is to remove the program from your system first and then download it again by following the steps above. This is more suitable for when you know that you already have the latest version.
Rename your file
Still having trouble uploading files? The file you are trying to sync may be the problem. There have been some cases where files won’t sync if they have particular characters in their name.
If your file contains characters like , /, ,? or * then get rid of them. Depending on your operating system, these shouldn’t be allowed anyway, but sometimes a program can mistakenly insert them into your file names. In fact, rename the file entirely and only use letters and numbers. See if this pushes the file.
If that doesn’t work, and if it is possible to do so, save your file in a different format. Google Drive may be lagging something in the original format, so this is a good test.
Clear the cache
The Google Drive cache on your phone or desktop is useful because it makes files load faster, but it can also cause some unexplained problems. The files may not sync or some of them may not open in your browser. Some issues that remain unresolved with the steps above can be resolved by clearing the cache.
To clear the cache in Chrome for desktop:
- On the toolbar of your browser, click on the three dots> More tools> Clear browsing data. Alternatively, enter
- chrome: // settings / clearBrowserData in the address bar or press Ctrl + Shift + Del.
- In the Clear browsing data box, click the check boxes for Cookies and other site data and Cached images and files.
- Use the menu at the top to select the amount of data you want to delete. Choose All the time to delete everything.
- Click Clear data.
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