Furniture Village customer? Here’s the latest on orders and shoppers’ details after it was hit by a cyber attack | #phishing | #scams


Furniture Village couldn’t confirm the extent of the data breach or what, if any, personal or financial information has been accessed as it says it is still working with external IT security experts to investigate the incident. The retailer has also notified the Information Commissioner’s Office (ICO) as a precaution and is working with the police, which are investigating. 

In the meantime, it’s best to remain alert for suspicious activity and to change your password if you use your Furniture Village login for other online accounts too:

  • Watch out for phishing emails. Criminals may use your personal details to target you with convincing emails, texts and calls. Be suspicious of unsolicited requests for your personal or financial details. If you receive an email which you’re not sure about, forward it to the Suspicious Email Reporting Service (SERS) at report@phishing.gov.uk.
  • Monitor your bank account. Be vigilant against any unusual activity on your accounts and report any unauthorised transactions to your bank immediately. 
  • Secure your passwords. If you use your Furniture Village password for other online accounts you should change it now. As a form of best practice you may also want to consider changing passwords for important accounts, such as banking. See Cyber Aware’s advice on creating a good password that you can remember, or read the National Cyber Security Centre’s (NCSC’s) guidance for help on using a password manager. You can also read the National Cyber Security Centre (NCSC’s) info on how to protect yourself from the impact of data breaches.
  • If you think you’ve been a victim of fraud, report it. If you have been a victim of fraud or cyber crime as a result of a data breach, contact your bank immediately and report it to Action Fraud online at actionfraud.police.uk or by calling 0300 123 2040.

A spokesperson for the ICO added: “If an individual has concerns about how their data has been handled, they should raise it with the organisation first, then report it to us if they are not satisfied with the response.

“Furniture Village has made us aware of an incident and we are assessing the information provided.”





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