Bristol-based online greeting card and gift company Funky Pigeon has suspended its website after being hit by a cyber attack. The business, which has offices on Ashton Road and employs around 30 staff in the city, said it was writing to all customers from the past 12 months to inform them of the hack, which took place last Thursday.
According to Funky Pigeon, no customer payment data is at risk and the company does not believe any account passwords have been affected. It added that it had taken its systems offline “as a precaution” and was therefore unable to fulfil any current orders.
“As soon as we discovered the incident last Thursday, we launched a forensic investigation led by external experts to understand the incident and whether there has been any impact on customer data,” Funky Pigeon said in a statement.
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“We are currently investigating the extent to which any personal data – specifically names, addresses, e-mail addresses and personalised card and gift designs – has been accessed. We take the security of customer data extremely seriously and we have temporarily suspended any new orders via the website.”
Funky Pigeon, which is owned by WH Smith, said it had informed relevant regulators and law enforcement authorities about the breach. It also said it would continue to review and update its protocols based on what it learns from the incident.
“We would like to sincerely apologise to our customers for any concern or disruption this may cause, and reassure them that our teams are working around the clock to investigate and resolve this incident,” the company added.
“As our investigation progresses, we will provide further updates to customers and other affected parties as necessary.” It comes two weeks after retailer The Works was forced to shut some of its stores and halt stock deliveries to its shops following a cyber attack.
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