New Delhi: Spicejet fliers on Wednesday morning complained of shoddy services as the airline was hit by a ransomware attack on Tuesday night slowing down its operation in various parts of the country. In a statement, the airline apprised fliers that the problem has been rectified and flights are functioning normally now.
Confirming the development in a tweet, the airline said, “ Certain SpiceJet systems faced an attempted ransomware attack last night that impacted and slowed down morning flight departures today. Our IT team has contained and rectified the situation and flights are operating normally now.”
#ImportantUpdate: Certain SpiceJet systems faced an attempted ransomware attack last night that impacted and slowed down morning flight departures today. Our IT team has contained and rectified the situation and flights are operating normally now.
— SpiceJet (@flyspicejet) May 25, 2022
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Even as the airline said its IT team has rectified the situation, a passenger vented out anger through social media saying that they have been stuck for nearly four hours now. A user named Mudit Shejwar complained saying they were still stuck and sitting inside the plane without any food.
Operating normally?? We are stuck here since 3 hrs and 45 mins? Neither cancelling nor operating, sitting in the flight not even the airport. No breakfast, no response! pic.twitter.com/dAfdIjzVzH
— Mudit Shejwar (@mudit_shejwar) May 25, 2022
“Operating normally?? We are stuck here since 3 hrs and 45 mins? Neither cancelling nor operating, sitting in the flight not even the airport. No breakfast, no response!,” he wrote and shared a video shot inside the plane.
Other fliers also slammed the carrier on micro blogging platform complaining for their service as flights across several parts of the country failed to take off.
Extremely poor customer service by @flyspicejet. My flight to Srinagar SG 473 scheduled at 6.25AM from delhi today is still at the airport. Staff has no clue and poor excuse is server down so cannot take print outs. Passengers are suffering. @JM_Scindia @MoCA_GoI please help us..
— सौरभ गोयल (@sourabh_goyal) May 25, 2022
One of the passengers at the West Bengal’s Bagdogra airport shared a photograph of his fractured leg and said they are still waiting for the take-off.
Hi @flyspicejet we were supposed to depart from IXB at 9 am today and there are still no updates from anyone.
Worst part we boarded the flight and then this update came when the attack was last night and my wife is here with me with fractured leg waiting in vain pic.twitter.com/UBZmxCaWCu
— Himanshu Maheshwari (@himannshum) May 25, 2022
Earlier on May 20, multiple SpiceJet aircraft were stopped from operating by Air Traffic Control at the Delhi airport as the airline hadn’t made the requisite daily payment to Airport Authority of India. The AAI, which manages airports across the country, put SpiceJet on “cash and carry” mode in 2020 after its failure to clear airport dues.
Meanwhile, SpiceJet’s CMD Ajay Singh in a recent communication to employees on the 17th anniversary of SpiceJet, said he hopes to start offering broadband internet connection on board the aircraft soon, according to the news agency PTI.
“The Boeing 737 Max the flagship of our fleet has successfully returned to service and earned rave reviews from passengers. Over the next few months, we will induct many more Max aircraft into our fleet with the goal to replace all our older aircraft with the Max,” CMD Ajay Singh added.