Facebook, Twitter, Koo and other social media platforms now need responsive grievance handling | #socialmedia


Social media companies operating in India will need to implement the new Information Technology (Interim Guidelines and Digital Media Ethics Code) Rule 2021, which will be applied today. These new guidelines will be released in February and will provide a social media platform that includes: Facebook, Instagram, Twitter, Koo 3 months to comply. Among the new rules is a change in how the social media platform loses its “intermediary” status if it does not comply with the rule.These focal points New rules for social media Requirement to appoint resident grievance officer as part of a larger grievance mechanism, active monitoring of content on the platform, monthly compliance report for Indian users, self-regulatory mechanism, and created by the Ministry of Electronics and Information Technology Includes monitoring mechanisms that have been implemented. Technology.

All critical social media platforms with more than Rs 500,000 users need a larger grievance mechanism, including chief compliance officers, node personnel, and resident grievance officers. All social media platforms must publish these details in their apps and websites and explain to users the mechanism for complaining about content on the platform. These complaints must be confirmed within 24 hours of receipt and these complaints must be addressed within 15 days of receipt. “Social media is unregulated and problematic, and some giants have to take responsibility in managing it,” said Anubhav Raj Shekhar, faculty associate at the Faculty of Law at BML Munjar University. I am. This elaborate grievance system needs to be implemented to ensure the flags and complaints raised for content posted on social media platforms such as Facebook and Facebook. twitterWill be taken up without delay for corrective action or clarification.

Exceptions to this rule are the guidelines that “expose such individuals’ private areas, display such individuals in full or partial nudity, or display or portray such individuals sexually. It is a content that is tentative in nature. ” Acts or acts, or the nature of electronic spoofing (including artificially morphed images of such individuals) “will be deleted or invalidated within 24 hours of receiving a complaint through a remedy mechanism. Must be. Social and digital media platforms also require immediate remedies for government notices or court orders. The new IT rules require a much quicker response to content complaints raised. This has never been the case.

Indian social media platform Kuu I already have Grievance system It is in the right place, including the Resident Grievance Officer and Chief Compliance Officer as part of the setup. “Private area exposure, naked or partial nudity, or personal dissatisfaction with sexual activity or portrayal of such individuals in sexual activity. Or electronic spoofing, including artificially morphed images, is 24. It will be done in no time, “Koo said in his latest compliance statement. Facebook has also confirmed that it will comply with the new guidelines. “We aim to comply with IT regulations. [Information Technology] We will set rules and continue to discuss some issues that require further involvement with the government. We are committed to implementing operational processes and improving efficiency in accordance with IT rules, “a Facebook spokeswoman said in a statement shared with the media.

At the time of this writing, Twitter’s detailed contact information for Indian user grievances indicates that it is based in San Francisco, USA. New Information Technology (Mediation Guidelines and Digital Media Code of Ethics) Rule 2021 states that “for the purposes of this section,” Chief Compliance Officer “means a key manager or other senior employee of important social media mediation. To do. India. “In a previous statement to AFP, Twitter said,” We look forward to continued involvement with the Government of India to balance transparency, freedom of expression and privacy. “

“It’s time to appoint a person responsible for complaints, nodes and compliance as a social media intermediary. I think the need for internal regulation at social media intermediaries is self-evident,” said Nigam Nuggehalli, Dean of Law at BMU. The doctor says. The setup is often on the line of the Facebook Oversight Board established by Facebook last year. Since then, the board has delayed the start of work, supporting Facebook’s ban on former President Donald Trump, and has considered cases such as racism, hate speech, and nudity on the platform. Still, challenges remain and self-regulation has its own limitations.Earlier this month, Michael McConnell, Co-Chair Facebook Oversight Board Facebook’s own rules are “invisible,” “unclear,” “internally inconsistent,” and “confused.” “Facebook is already paving the way for a supervisory board structure. However, Indian rules go beyond a single content moderation body and are more complex to regulate the flow of information through intermediaries. We require a good institutional structure, “adds Nuggehalli.

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Facebook, Twitter, Koo and other social media platforms now need responsive grievance handling

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