The UK’s Driver and Vehicle Licensing Agency (DVLA) has enlisted the services of public sector provider Made Tech, to support the next phase of its digital transformation
The Swansea-based government organisation is looking to develop new services and improve user experience using digital capabilities.
The provision of design, development, and application support services, provided by Made Tech under a two-year contract, will be part of the DVLA’s critical IT Transformation programme, which seeks to re-engineer all IT systems onto new, open-source, cloud-hosted IT platforms.
This will see Made Tech work with the agency’s teams, as well as supplying its own engineering developers, to deliver migration of legacy services to cloud-based environments; develop new internal and external facing services; and create online services and digital channels to improve user service.
The agreement between the two bodies is the second project that Made Tech has worked on with the DVLA, and is valued at £7 million, making it the largest contract the provider has been awarded to date.
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“We’re delighted to be extending our working arrangement with Made Tech,” said Tom Brewer, head of service creation at the DVLA.
“Over the last year, we have built an excellent relationship and shared vision of how to deliver first class digital services for our customers.
“The blended delivery model comprising DVLA and Made Tech staff has led to an exceptional working culture that has delivered key strategic outcomes, such as our First Provisional License digital service.”
Robin Wyles, South West and Wales market principal at Made Tech, commented: “We are thrilled to be continuing and expanding our relationship with the DVLA, which we have been working with closely for some time now to help the agency develop its digital services, benefitting both its staff and the wider public.
“This contract win is also testament to the incredible talent that our team in Swansea possesses and the hard work they have done to date.
“Wales is home to fantastic, highly skilled individuals which we are lucky to be able to employ and this project will allow us to grow our presence in the region while further enhancing our offering to the public sector in the country.”