Coles warns customers over email scam promising ‘exclusive rewards’ if they fill in a survey | #phishing | #scams


Coles issues urgent warning about an email scam encouraging shoppers to fill out a survey for an ‘exclusive reward’

  • Coles customers warned of scam that tricks them into giving personal details 
  • The email offers shoppers ‘rewards’ if they fill in a ‘Coles experience’ survey 
  • Coles confirmed the fraudulent emails are not affiliated with the company 

Coles has warned customers to ‘be aware’ of an online scam that promises shoppers rewards if they fill out a survey. 

Emails which claim to be from the supermarket giant have been circulating this week with the subject line: ‘Claim your reward!’.

The emails are targeting Coles customers by offering exclusive rewards if they click a phishing link and answer questions about their shopping experience. 

‘Stop everythings [sic], do not miss this limited time offer,’ the email reads. 

Pictured: scam email showing phishing link

The fraudulent email attempts to lure customers in by offering rewards. The scam is sent from a non-Coles email address and includes a phishing link to a survey and an American mailing address in its footer

The fraudulent email is sent to customers from a non-Coles email address and includes an American mailing address in its footer.  

Coles told Daily Mail Australia that the email is a scam trying to trick shoppers into providing personal details. 

‘Coles advises customers to be aware of websites, competitions and other unsolicited promotions that use the Coles brand without Coles’ permission or which promote Coles Gift cards in an attempt to appear legitimate,’ Coles said in a statement.

‘These offers predominantly attempt to collect your personal details or financial information and Coles will never request personal or banking details in unsolicited communications.’

The supermarket chain urged customers to report suspicious emails to the Australian Competition and Consumer Commission (ACCC).     

‘We encourage people to report any suspicious emails you may have received to the ACCC via their Scamwatch page,’ Coles said. 

Scamwatch reported Australians have lost more than $1.3million to phishing scams in the first three months of 2022.

Last year, Aussies lost a massive $323.7 million in scams – a whopping 84 per cent more than 2020 – with individuals over 65-years-old the most vulnerable to the scams. 

 Australians can download a free copy of the ACCC’s ‘little black book of scams’, an internationally recognised guide used to spot, avoid, and protect individuals from scams, from the regulators website. 

Coles said official communications will never ask for personal details and will come from a trusted source. The supermarket chain has urged customers to report suspicious emails to the Australian Competition and Consumer Commission

Coles said official communications will never ask for personal details and will come from a trusted source. The supermarket chain has urged customers to report suspicious emails to the Australian Competition and Consumer Commission

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