It’s easy to get the impression that email is slowly dying due to the increased adoption of social media platforms and collaboration tools. But email is not going anywhere anytime soon. It’s still the most widely used tool for businesses. Even more so now that many employees are working remotely and relying on email and collaboration platforms to get their jobs done. Email remains an essential part of nearly all online subscriptions, platforms and services used through the internet. Radicati predicts businesses and consumers will send more than 347 billion emails per day by 20231.
The pandemic last year spurred a major increase in the use of cloud solutions like Microsoft 365 and G-Suite to support remote working without harming productivity. Many organizations are moving away from on-premise networks and fast-tracking digital transformation plans. While these solutions offer clear collaborative benefits, cloud and hybrid environments can also bring some risk if security and user training is neglected, leaving your customers’ businesses vulnerable to social engineering and sophisticated malware attacks.
In short, the threat landscape has changed drastically in terms of attack surface, threats and challenges brought forward by the global Coronavirus pandemic and working from home. MSPs need to learn to adapt to these new trends and assess whether their technology meets the needs of customers in the current climate. On the flip side, it opens opportunities to increase customers’ cybersecurity and strengthen their business continuity – with your MSP security stack.
Email is at the forefront of strengthening cyber-resilience. It is notorious as the #1 attack vector – 96% of data breaches are a direct result of phishing and pretexting2, and remains a vulnerability due to the human element.