Symbio Networks and Symbio Wholesale, subsidiary of Symbio Group, has been formally warned by the ACMA for failing to investigate suspected scam calls.
The ACMA says Symbio is the first telco found guilty of breaching the Reducing Scam Calls Industry Code, which came into effect in December 2020.
According to ACMA, the code was developed by the telco industry and Communications Alliance, and was a direct recommendation of the watchdog’s Combating Scams Action Plan.
Major telcos report blocking over 30 million scam calls across the last 12 months as they undertook work to trial the identification and reduction of scam calls, the ACMA said.
Symbio failed to investigated scam calls, the ACMA investigation found. It only investigated nine of the 777,268 calling line identifications provided to it.
Symbio also failed to investigate and trace the origin of other alleged scam calls as soon as possible, after it was notified of them in October 2021.
This first appeared in the subscription newsletter CommsWire on 22 June 2022.
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