Microsoft already offers a bunch of different channels for customers to file feedback regarding its products. Among these is the Feedback Hub launched in 2016 as well as dedicated mechanisms to do the same in individual apps, like Microsoft Edge. The company also shut down UserVoice forums earlier this year, which previously offered another way to voice your concerns to the company. Of course, how much importance the company gives to your feedback is another story altogether. Now, news has emerged that the Redmond tech giant is readying another feedback portal, which will be available in preview later this year.
This information comes from Carl Knecht on Twitter, who posted a screenshot of an announcement made by Microsoft in the Admin Center, indicating that the company is preparing a new “Feedback portal” for Microsoft 365, Teams, and Edge. This will be available in preview later this year, with other products, such as Windows, being added next year.
The upcoming Feedback portal is presumably a replacement for UserVoice forums, and will enable customers to submit feedback, comment on and upvote feedback posted by others, and receive status updates and responses from Microsoft. The Redmond tech giant says that the mechanism is powered by Dynamics 365 Customer Service.
While Microsoft hasn’t provided an exact date for the launch of this new Feedback portal, it is scheduled to become available globally later this year, but only in the English language; other languages and products will be added later. Organizations can still choose to provide feedback from the existing dedicated mechanisms within individual apps and disable this new Feedback portal company-wide altogether.